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Returns and Refunds
Here at TLSH we understand that not every purchase is right, and we want to make sure it’s as easy as possible to make you happy. You can return any item in a saleable condition within 14 days of reciept. Provided you comply with the terms below we will refund the price of the goods.
If the product is faulty (meaning it is not of satisfactory quality, not fit for purpose, or not as described), again you can return it to us within 14 days and we will refund the price paid,
Other than in the case of faulty products, we will only accept the return of unopened/ unused products.
Customers will receive an order dispatch email; which will include a full listing of items shipped within their order. Please keep your dispatch email safe, as this will be helpful to fill the returns note below in case you would like to return your order.
THE RETURN PROCESS
1. Package your return. All individual items (other than those which are faulty) must be in a saleable condition and returned in their original protective packaging with the barcode(s) and/or tags intact, while the outer packaging can be of your choice (i.e. box, envelope, etc.). Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.
2. Attach a return label or write the following address on your package:
THE LITTLE STATIONERY HOUSE
3. Post it! Please make sure you return items through a traceable service for your safety. The parcel is your responsibility until it reaches our studio, so we strongly recommend you obtain a proof of postage, as without this we will be unable to assist you further. Please note that you will be responsible for the costs of returning the items to us unless faulty.
When returning your purchase please allow 28 days from the day the parcel is posted for your refund to be processed or your replacement to be despatched. We will email you to let you know when your refund or your replacement order has been processed. Refunds will be processed within 7 days of receiving your parcel. It may take up to 7-14 days for the refund to show in your account depending on who your bank is with.