STANDARD DELIVERY TIME SCALE
We aim to dispatch your goods from our studio within 3 working days of your order being approved by our quality team (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order with tracking details. Delivery will normally take 3-5 working days.
Please note that our Standard delivery is a fully insured service, therefore in the unlikely event of damage to your parcel, we will re-place the damaged goods for you at no extra cost. Delivery charges will be calculated on your invoice when you pay your order deposit.
NEXT DAY DELIVERY TIME SCALE
For Next Day delivery you need to approve your order for delivery before 1.00pm Monday-Friday. Orders placed after 1.00pm on Friday, anytime Saturday or Sunday will arrive on the following Monday/Tuesday.
Orders posted on a UK public holiday will be shipped on the next working day.
Orders on a Next Day delivery service are delivered between 7am and 9pm, Monday to Friday. Please note that all Next Day deliveries require a signature, so please ensure someone is available to sign for the parcel otherwise you will be left a calling card, where you will be informed of the new delivery time.
INTERNATIONAL ORDERS & DELIVERY
We are proud to offer international services, costing will vary depending on delivery location. In order to get an accurate postal quote please send us a message and we will respond to you quickly & efficiently.
As we offer a bespoke service all payments will be made by BACS or alternative services such as PayPal will also be accepted. Once you are happy with the discussed quote & order from us you will be asked to pay a non-refundable deposit which will be stated on your invoice, in order to secure our bespoke service and time with one of our fabulous designers this deposit needs to be paid with-in 2 working days. Full payment is to paid before your order goes to print, the designer you are working with will send you the terms & conditions of the order process.
For more information please contact us via our contact page.
TERMS & CONDITIONS
By purchasing from The Little Stationery House you as a user agree that your access to and the use of it are subject to the terms and conditions set forth in this legal notice and to all applicable laws, and that any such access or use is undertaken at your own risk. These terms and conditions may be changed at any time without prior notice to you and you are strongly advised to check the current terms and conditions each time you order from us.
INFORMATION ON OUR WEBSITE
The information and data displayed on our website is to the best of our knowledge accurate at the time of publication. However TLSH provides no guarantees, warranties, or assurances of any kind that the site is error free and reserves the right to make modifications at any time without prior notification.
We take extra care to ensure that all of our product descriptions and prices appearing on the website are correct at the time. Although we aim to keep our website as up to date as possible, the information may not always reflect the product information exactly at the moment you place an order.
COPYRIGHT & INTELLECTUAL PROPERTY
The copyright of this website belongs to TLSH or the owner Madeleine Howarth and will at all times remain with us. You may access this website for your own non commercial use only. You may not copy, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any of the content on this website. You may not delete or alter in any way any copyright, trade mark, intellectual property or other legal notices from any products or any part of this website.
SECURITY & PRIVACY
At The Little Stationery House we take extra care to protect your privacy and secure your information.
To provide credit card security and keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure eCommerce transactions. If your browser doesn't accept the SSL technology, your purchase will not be permitted. All of the information you provide is encrypted (scrambled) prior to being sent over the Internet to our system.
The Little Stationery House reserves the right to refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you. We will do our best to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.
COLLECTING YOUR DATA
Our main goal in collecting personal information is to provide you with a smooth and customised shopping experience. Data collected from this website will also help us work towards improving our website content. We will never disclose your personal details to third parties. When you order from us, we collect some personal information from you including your name, billing address, delivery address, email address, phone number(s) and credit card number (with expiration date) or gift voucher number. We also store information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases.
You must not use the website for any of the for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.